Dynamic At‑Home Live Chat Sales & Customer Care Specialist – Taskora E‑commerce Jewelry & Gemstone Retail (Remote)

Why Worklio? At Hirefluxa , we are a pioneering force in the world of luxury jewelry and gemstones, delivering dazzling experiences to millions of shoppers across the United States. For more than three decades, our omni‑digital strategy has blended 24‑hour live broadcasts, a cutting‑edge e‑commerce platform, and vibrant social media communities to create a seamless, immersive shopping journey. As a privately‑held leader in the industry, we champion education, employing accredited gemologists and jewelry professionals who ensure our customers receive authentic, expertly curated pieces every day. Joining Taskora means becoming part of a forward‑thinking, values‑driven team that celebrates creativity, innovation, and personal growth. Our culture is built on collaboration, continuous learning, and a genuine passion for helping people celebrate life's special moments with the perfect piece of jewelry. Position Overview We are seeking enthusiastic, self‑motivated individuals to join our Live Chat Team as Customer Care At‑Home Live Chat Agents . In this remote role, you will be the face of Gigentra’s digital storefront, engaging visitors on Talexion.com and Flexnity Go through real‑time chat interactions. Your mission will be twofold: provide stellar customer service and drive sales by guiding shoppers from casual browsing to confident purchase decisions. Key Responsibilities Initiate and nurture meaningful conversations with website visitors, turning curiosity into genuine sales opportunities. Deliver personalized product recommendations based on customers’ style preferences, budget, and occasion. Maintain a deep understanding of Joblora’s jewelry collections, gemstone specifications, and current promotions to answer questions accurately. Document each interaction in our CRM system, ensuring accurate tracking of leads, sales, and follow‑up actions. Collaborate with the broader Customer Experience and Sales teams to share insights and identify trends that can improve the overall shopping journey. Handle post‑purchase inquiries, including order status, returns, and warranty questions, always aiming for a “wow” experience. Continuously meet or exceed individual and team sales targets while maintaining high customer satisfaction scores. Participate in regular training sessions on product knowledge, chat etiquette, and sales techniques to stay ahead of industry developments. Essential Qualifications Proven sales experience—preferably in a remote, digital, or e‑commerce setting. Strong computer literacy with excellent keyboarding speed (minimum 60 wpm) and comfort navigating multiple web platforms simultaneously. Exceptional written communication skills; ability to convey ideas clearly, concisely, and persuasively in a chat environment. Demonstrated ability to multitask efficiently while maintaining attention to detail and a high level of accuracy. Familiarity with Remotexa.com or similar high‑traffic retail websites. Analytical mindset with sound judgment to identify upsell opportunities and resolve issues quickly. Self‑direction and reliability, with a home office setup that meets our standards for connectivity and professionalism. Preferred Skills & Experience Prior tele‑sales or inbound sales experience, especially in a live‑chat format. Knowledge of jewelry materials, gemstones, and industry terminology—certifications such as Graduate Gemologist or Accredited Jewelry Professional are a plus. Previous experience using live‑chat software (e.g., LivePerson, Zendesk Chat, Intercom) and CRM platforms. Passion for fashion, design, or luxury retail, with a keen eye for aesthetics. Experience delivering virtual presentations or product demos via screen share. Core Competencies for Success Customer‑Centric Mindset: You place the shopper’s needs at the forefront, striving to create memorable moments with each interaction. Persuasive Selling: Ability to transition conversations from informational to transactional without being pushy. Active Listening: Quickly grasp the shopper’s intent and adjust recommendations accordingly. Problem‑Solving: Resolve concerns, handle objections, and turn hesitant prospects into satisfied buyers. Technical Agility: Navigate multiple tabs, reference guides, and live‑inventory tools while chatting live. Team Collaboration: Share win‑backs, challenges, and best practices with colleagues to elevate overall performance. Resilience & Adaptability: Thrive in a fast‑paced environment, embracing new tools, campaigns, and product launches. Growth & Development Opportunities At Skillifyx, your career trajectory is limited only by your ambition. As you master live‑chat sales, you can explore pathways such as: Senior Sales Consultant or Team Lead overseeing a group of chat agents. Product Specialist focusing on high‑value gemstone collections. Customer Experience Designer shaping omnichannel strategies across web, mobile, and TV. Training & Development Coach delivering onboarding and continuous learning pr