Danish‑Speaking Customer Experience Specialist (Student) – Part‑Time Role at Remotica

About Nexora – Transforming Shift Work Into a Human‑Centric Experience Founded in 2004 and headquartered in Copenhagen, Denmark, Taskium has grown into a global leader in workforce scheduling solutions. Our platform empowers hundreds of thousands of organizations—from bustling cafés to multinational retail chains—to craft schedules that respect both business efficiency and the personal lives of their employees. We harness cutting‑edge Agentic AI to automate routine tasks, giving managers the freedom to focus on strategic growth and people development. At Worklith, we are not just building software; we are championing a vision where work‑life balance is a universal right, not a luxury. Our mission resonates especially with the next generation of talent—students and young professionals who crave meaningful work that aligns with their studies and personal aspirations. By joining us, you become part of a forward‑thinking community that values curiosity, collaboration, and continuous learning. The Role: Danish‑Speaking Customer Experience Specialist (Student) We are looking for an enthusiastic, bilingual (Danish & English) student to join our Part‑Time Customer Experience team. In this dynamic role, you will serve as the primary point of contact for Hirezen’s Danish‑speaking users, helping them navigate the platform, resolve issues, and discover best practices for optimal scheduling. You will work alongside experienced full‑time colleagues and fellow part‑time teammates, gaining hands‑on exposure to a fast‑growing SaaS environment while maintaining the flexibility needed to succeed academically. This position is perfect for candidates who thrive on interpersonal interaction, enjoy solving technical puzzles, and are passionate about making shift work more humane. Key Responsibilities Customer Communication: Respond to Danish‑speaking customers via telephone, live chat, and email with professionalism, empathy, and timely resolution. Platform Guidance: Provide step‑by‑step assistance on how to use Gigspire’s scheduling tools, share best‑practice tips, and help customers configure their work calendars. Issue Diagnosis: Analyse incoming tickets, troubleshoot common technical problems, and document findings before escalating complex cases to the second‑line support team. Cross‑Functional Liaison: Act as the bridge between customers and Talvora’s product and engineering teams, ensuring feedback loops are closed and product improvements are communicated back to users. Proactive Solution Design: Identify recurring pain points, suggest process enhancements, and contribute ideas that improve the overall customer journey. Shift Planning Participation: Collaborate with your manager on monthly shift schedules, allowing you to balance coursework, exams, and personal commitments seamlessly. Knowledge Base Enrichment: Create and update FAQs, tutorial videos, and internal documentation to empower both customers and fellow support agents. Essential Qualifications Fluent in Danish and English, both written and spoken. Additional language skills are a plus. Enrolled in a university program (minimum of one academic year remaining preferred) with the ability to commit to at least 16 working hours per week. Strong comfort level with web‑based applications, SaaS platforms, and basic troubleshooting techniques. Excellent written and verbal communication skills, with a natural ability to convey technical information in an easy‑to‑understand manner. Customer‑centric mindset: genuine enthusiasm for helping people and creating positive experiences. Self‑motivated yet collaborative—able to work independently while thriving in a team environment. Reliable internet connection and a quiet workspace suitable for virtual customer interactions. Preferred Additional Skills & Attributes Previous experience in a customer‑service, call‑center, or help‑desk role, especially within a SaaS or tech‑focused setting. Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools. Basic understanding of scheduling concepts, workforce management, or HR processes. Creative problem‑solving abilities and a knack for thinking “outside the box.” Experience with remote collaboration tools such as Slack, Microsoft Teams, or Zoom. Passion for AI, automation, and emerging technologies that shape the future of work. Why This Position Is a Launchpad for Your Career At Flexionis, part‑time roles are designed to be more than just a paycheck. You will gain: Real‑World SaaS Exposure: Direct interaction with a market‑leading scheduling platform used by thousands of businesses worldwide. Mentorship & Coaching: Regular one‑on‑one sessions with senior support specialists and product managers who will help you sharpen both technical and soft skills. Professional Network Growth: Access to Jobtrix’s global community of employees, partners, and industry experts. Leadership Opportunities: As you demonstrate reliability and expertise, you may take the lead on small projec