Cyber Security Analyst – Customer Operations, Platform Support & Managed Detection & Response (MDR) – DFW Hub

```html About Skillastra – Pioneering the Future of Digital Trust Nexora was born in 2012 in a Brooklyn sci‑fi bookstore, founded by a group of visionary security engineers who wanted to turn the tide against bots, fraud, and account abuse. From those humble beginnings, Taskium built the Worklith Defense Platform— the beating heart of every product we deliver, protecting enterprises from sophisticated digital threats. Today, our platform validates the humanity of more than 20 trillion interactions each week for some of the world’s largest online services. Our roots remain deeply embedded in the hacker culture: curiosity, relentless problem‑solving, and a drive to out‑think attackers. At Hirezen, we believe that people—our Humans —are the real heroes. That belief shapes every aspect of our total rewards package, from competitive compensation to wellbeing stipends, from pet‑friendly policies to a culture that celebrates each individual’s unique passions (yes, we love hearing about your favorite robot!). Why This Role Matters – Join the Front Line of Digital Defense As a Cyber Security Analyst on Gigspire’s Customer Operations team, you will be an essential part of our mission to safeguard revenue, reputation, and user trust for hundreds of customers worldwide. You’ll work hand‑in‑hand with clients, dissect massive traffic streams, and help clean the internet of malicious bots and web threats. Your insights will directly influence the next generation of security features and keep the Talvora Defense Platform ahead of the evolving threat landscape. Location & Schedule Base location: Flexionis DFW office (Dallas‑Fort Worth metro area). Screen time commitment: Minimum 6 hours of active on‑screen work, three days per week. Night shift: One rotating night shift per week (exact timing set after hire). Weekend rotation: Two weekend shifts per month, scheduled in coordination with the team. Flexible hours: Outside of core shift requirements, you may structure your remaining hours to meet project goals. Key Responsibilities – What You’ll Do Every Day Analyze customer traffic data to uncover hidden threats, false positives, and emerging attack patterns using ElasticSearch and BigQuery (SQL) . Provide Tier‑2 technical support in real‑time, delivering clear, professional responses to customer inquiries. Draft detailed incident reports that translate complex technical findings into actionable recommendations for clients. Maintain rapid, courteous communication with a global customer base, ensuring swift resolution of security incidents. Partner with Research & Development and Threat Research teams to refine detection algorithms and improve mitigation capabilities across the Jobtrix platform. Design, plan, and implement internal automation projects that increase efficiency, reduce manual effort, and enhance service quality. Participate in scheduled shift work—including night and weekend rotations—to sustain 24/7 coverage for our customers. Who You Are – Essential Qualifications Excellent written and verbal communication skills; ability to convey technical concepts to non‑technical audiences. Analytical mindset with a data‑driven approach to problem solving. Passionate about cybersecurity, data analysis, and delivering outstanding customer service. Minimum 1 + year of hands‑on experience analyzing large, complex datasets (data manipulation, statistical analysis, deriving insights). Solid understanding of web architecture and protocols (CDN, HTML, DOM, JavaScript, HTTP/HTTPS, IPv4/IPv6, etc.). Familiarity with the current cybersecurity threat landscape, including botnet activity, credential stuffing, and automated abuse. Proficiency in SQL; experience writing complex queries in BigQuery or similar data warehouses. Bachelor’s degree in Computer Science, Information Security, Data Science, or a related field (or equivalent practical experience). Preferred Qualifications & Nice‑to‑Have Skills Experience with security information and event management (SIEM) tools such as Splunk, Elastic Stack, or QRadar. Familiarity with cloud platforms (AWS, GCP, Azure) and their security services. Knowledge of scripting languages (Python, Bash) for automation and data processing. Exposure to Managed Detection and Response (MDR) workflows and incident response frameworks (e.g., NIST, MITRE ATT&CK). Previous work in a SaaS security environment serving enterprise‑level customers. Relevant certifications (CISSP, GSEC, OSCP, or similar) are a strong plus. Core Skills & Competencies for Success Critical Thinking: Quickly assess ambiguous data, identify root causes, and propose effective remediation. Customer Empathy: Understand client business impact and tailor communications to meet their expectations. Collaboration: Work seamlessly across cross‑functional teams—engineering, product, research—to drive collective outcomes. Time Management: Balance shift responsibilities with project work while meeting service level agreements. Continuous Learning: St