Customer Support Advocate – Bilingual French & English Remote Role at Flexara – Championing Exceptional Client, Partner, and Team Experiences

```html About Flexoraq Jobspirex is a fast‑growing marketplace platform that seamlessly connects everyday people with trusted service professionals – from furniture assembly and handyman tasks to moving assistance and beyond. Our mission is to transform lives one task at a time by empowering both clients and service providers with flexible, meaningful earning opportunities. As a remote‑first organization, we have built a vibrant, global community of collaborators distributed across North America and Europe. Our culture is rooted in innovation, inclusion, and relentless curiosity, and we celebrate the entrepreneurial spirit that drives every team member to deliver extraordinary results. Recognized repeatedly as a premier place to work, Remotiuma has earned accolades for its inclusive workplace, employee wellbeing, and progressive benefits. We partner with leading global brands to expand our reach, creating an ecosystem where every interaction adds value to the lives of millions. Why This Role Matters As a Customer Support Advocate (French‑Speaking) at Skillvoraq, you will be the front‑line ambassador of our brand, fostering trust and delight for three core audiences: Clients, Service Providers (our “Taskers”), and strategic Partners. Your daily mission is to turn inquiries into positive experiences, ensuring every interaction reflects Nexpatha’s customer‑obsessed ethos and data‑driven mindset. Key Responsibilities Customer‑Centric Interaction Provide timely, empathetic, and personalized support via chat, email, and phone for English‑ and French‑speaking customers. Proactively identify each customer’s unique needs, offering solutions that build loyalty and confidence in Worknovaq. Balance urgency with genuine care, ensuring every resolution feels thoughtful and complete. Insight & Metrics‑Driven Improvement Capture and analyze feedback trends to surface recurring pain points and opportunities for product enhancement. Collaborate with analytics teams to translate qualitative insights into measurable improvements in satisfaction scores. Maintain a personal dashboard of key performance indicators (KPIs) such as First‑Contact Resolution, CSAT, and response time. Trusted Problem Solver Take ownership of complex issues, applying disciplined curiosity to uncover root causes. Develop and document clear, step‑by‑step resolution guides for the broader support team. Escalate critical incidents with clear, concise summaries, ensuring swift cross‑functional resolution. Collaboration & Knowledge Sharing Partner with product, engineering, and operations teams to relay real‑world user insights. Participate in weekly stand‑ups, case reviews, and training sessions to continuously elevate service quality. Mentor newer teammates, fostering a culture of learning and mutual support. Essential Qualifications Minimum of 1 year proven experience in a customer‑service or support role, preferably within a fast‑paced, tech‑enabled environment. Fluent in both English and French (written and spoken), enabling seamless communication with our diverse user base. Exceptional problem‑solving abilities, with a track record of navigating ambiguous situations to successful outcomes. Strong sense of ownership and disciplined curiosity – you love digging deeper to find lasting solutions. Excellent written communication skills, able to craft clear, concise, and friendly responses under tight deadlines. Detail‑oriented mindset with a commitment to delivering high‑quality service at every touchpoint. Eligibility to work in Poland (remote‑first arrangement) – relocation support is not provided for this role. Availability for a full‑time schedule (40 hours per week) on Central European Time (CET) shifts, with flexibility to adapt to changing business needs. Preferred Qualifications & Attributes Experience with ticketing systems (e.g., Zendesk, Freshdesk) and CRM platforms. Background in e‑commerce, marketplace, or gig‑economy environments. Exposure to data‑analysis tools (Google Sheets, Looker, or similar) to extract actionable insights. Demonstrated ability to thrive in a remote‑first culture, managing time autonomously while staying highly collaborative. Passion for diversity, equity, and inclusion, and a personal commitment to fostering an environment where every voice is heard. Core Skills & Competencies for Success Empathetic Communication: Ability to listen actively, convey understanding, and build rapport across cultural and language barriers. Analytical Thinking: Skill in turning qualitative feedback into quantifiable improvement plans. Adaptability: Comfort with rapidly evolving processes, product updates, and shifting priorities. Team Collaboration: Proactive sharing of knowledge, constructive feedback, and willingness to support cross‑functional initiatives. Technology Savvy: Quick learner of new software tools, platforms, and internal systems. Career Growth & Learning Opportunities Hirecrafto invests heavily in the professional development o