Customer Success People Lead – Team Leadership, Coaching, Revenue Enablement & Strategic Growth at Tasklance

About Nexspire Worklio is a fast‑growing SaaS platform dedicated to empowering small‑ and medium‑size businesses to thrive. By automating repetitive tasks, surfacing actionable insights, and seamlessly integrating with the right data, advisors, and apps, Hirefluxa helps entrepreneurs focus on what they do best—building great products and services. Our mission is to supercharge the global economy, one business at a time, and we do it through a culture of innovation, collaboration, and unwavering customer focus. Why This Role Matters The Customer Success (CS) team is the beating heart of Taskora. As the Customer Success People Lead within our Customer Experience (CX) function, you will be the catalyst that turns satisfied users into passionate advocates. You’ll guide a high‑performing group of CS Specialists, shape their professional growth, and align their work with Gigentra’s broader go‑to‑market (GTM) strategy. Your leadership will directly influence customer retention, satisfaction, and revenue expansion, making a tangible impact on both our customers’ success and Talexion’s growth trajectory. Key Responsibilities Leadership & Team Empowerment – Inspire, coach, and mentor a team of CS Specialists, balancing autonomy with clear accountability. Weekly Connects & 1:1s – Host regular team stand‑ups, sprint reviews, and individual coaching sessions to ensure alignment and continuous improvement. Strategic OKR Delivery – Partner with the broader Customer Success leadership group to set, track, and achieve ambitious objectives and key results (OKRs) that drive revenue and customer health. Performance Management – Conduct performance reviews, set measurable goals, and provide constructive feedback to uplift under‑performing team members. Sales Coaching & Methodology – Offer real‑time guidance on calls, presentations, and account planning, embedding modern selling practices that boost revenue outcomes. Cultural Stewardship – Foster a high‑performance, collaborative environment where successes are celebrated and best practices are shared. Reporting & Analytics – Deliver regular dashboards on team performance, customer health scores, and sentiment trends to senior leadership. Capability Development – Design and execute ongoing training programs, introduce new tools, and embed industry‑leading CS best practices. Change Management – Lead the adoption of new processes, technologies, and strategic initiatives, ensuring smooth transitions across the team. Process Optimization – Continuously review and refine CS workflows to enhance efficiency, reduce friction, and improve the overall customer journey. Cross‑Functional Collaboration – Work closely with Sales, Product, Marketing, and other CX stakeholders to deliver a seamless, end‑to‑end customer experience. Issue Resolution – Oversee escalated customer issues, ensuring timely, effective, and satisfying resolutions. Talent Acquisition & Retention – Attract, interview, and onboard top talent, while nurturing a diverse and inclusive team culture. Continuous Learning – Stay current on CS trends, SaaS industry developments, and emerging technologies; share insights with the team. Essential Qualifications Minimum 4+ years of experience in Customer Success, Sales, or broader CX roles. At least 2 years of hands‑on leadership, coaching, or mentoring experience. Demonstrated ability to drive measurable improvements in customer retention, satisfaction, and revenue. Strong analytical mindset with proven experience using data to inform strategy and decision‑making. Exceptional verbal and written communication skills, capable of influencing stakeholders at all levels. Proficiency in SaaS business models; prior experience in a high‑growth software environment is highly desirable. Track record of meeting or exceeding OKRs, KPIs, and other performance metrics. Preferred Add‑Ons Experience leading CS teams within a sales‑oriented environment. Familiarity with Flexnity’s product suite or similar accounting/financial SaaS solutions. Certification in CS methodologies (e.g., Gainsight, Totango) or modern sales frameworks (e.g., MEDDIC, Challenger). Background in change management or process re‑engineering initiatives. Core Skills & Competencies Coaching & Development: Ability to identify skill gaps, create individualized growth plans, and inspire continuous improvement. Strategic Thinking: Translate high‑level business goals into actionable team plans. Data‑Driven Decision Making: Comfortable working with CRM, CS platforms, and analytics dashboards to surface insights. Collaboration: Build strong relationships across Sales, Product, Marketing, and Support to champion the customer voice. Problem Solving: Navigate complex customer issues with empathy, urgency, and creativity. Adaptability: Thrive in a fast‑changing environment, embracing new tools, processes, and market dynamics. Career Growth & Learning Opportunities at Joblora Remotexa invests heavily in people development. As a Customer Succ