Customer Success Manager – Public Sector – Strategic Client Partnership & Onboarding Specialist at Joblora

```html About Talensparkx – Pioneering the Future of WorkTech Founded in 2018, Flexzenith has rapidly become a transformative force in the employee‑benefits landscape. By digitising the entire lifecycle of workplace perks through a sleek, intuitive mobile application, we have turned a traditionally cumbersome process into a seamless, modern experience for both employees and decision‑makers. Our ambition goes far beyond a single product. Jobmatrixo is on a mission to become the undisputed leader in WorkTech, delivering a full suite of solutions that cover every facet of work‑life management—from benefits administration to wellbeing programs, from compliance tools to data‑driven insights. We achieve this through relentless technological innovation, meticulous design, and a deep‑rooted commitment to corporate social responsibility (CSR) that drives positive change for workers, organisations, and the planet. With a global footprint that includes thriving markets in Europe, the Americas, and a growing presence in Brazil, Remotifyx already serves millions of users and thousands of enterprises. Our team of more than 1,000 passionate professionals works together to shape a future where work is not just a task, but a source of fulfillment and growth. If you are ready to join a forward‑thinking, purpose‑driven organisation that values creativity, impact, and personal development, read on. Role Overview – Elevating Public‑Sector Partnerships As a Customer Success Manager – Public Sector at Skillastra , you will be the trusted advisor for our government‑related clients, guiding them through the onboarding journey, ensuring the successful adoption of our CSE (Comité Social et Économique) solution, and driving long‑term satisfaction and value. This is a highly visible, strategic position that sits at the intersection of sales, product, and support. You will work hand‑in‑hand with the Public‑Sector Sales team, product innovators, and senior leadership to shape the future of public‑sector benefits management. Key Responsibilities Premium Client Advisory: Provide proactive, high‑touch support to public‑sector organisations throughout the entire customer lifecycle, from pre‑sale to post‑implementation. Cross‑Functional Collaboration: Partner closely with Public‑Sector Sales, Product, and Innovation teams to deliver tailored solutions, capture feedback, and influence product roadmaps. Onboarding Excellence: Own the end‑to‑end onboarding process for CSE clients, ensuring smooth configuration, training, and go‑live success. Continuous Improvement: Identify and champion process enhancements within the Customer Success and Onboarding teams, contributing to scalable best‑practice frameworks. Insight‑Driven Advocacy: Analyse onboarding metrics, satisfaction scores, and usage data to anticipate client needs and recommend strategic actions. Digital Fluency: Leverage CRM platforms (e.g., Salesforce), back‑office tools, and communication suites to track interactions, resolve issues, and maintain a single source of truth for client health. Thought Leadership: Conduct workshops, webinars, and training sessions that empower public‑sector customers to maximise the value of the Nexora platform. Product Feedback Loop: Translate client pain points into actionable product requirements, working directly with engineers and designers to ship new features. Success Metrics & What to Expect in the First 6 Months First 3 Months – Foundations Complete onboarding for internal tools (Salesforce, Back‑Office, Admin Portal) and become comfortable navigating the Taskium ecosystem. Shadow senior Customer Success Managers on live onboarding projects to understand best practices and client expectations. Independently manage a starter client onboarding, handling basic configurations such as account setup, user permissions, and initial training. Resolve routine client inquiries (e.g., account parameter adjustments, navigation assistance) with confidence and professionalism. Months 4‑6 – Autonomy & Impact Take full ownership of complex onboarding engagements, including billing configurations, compliance nuances, and customised workflow designs. Lead cross‑functional initiatives that align the product roadmap with emerging public‑sector requirements. Build a reliable network of internal stakeholders (Product Managers, Sales Engineers, etc.) and become the go‑to liaison for product‑related escalations. Deliver measurable improvements in client satisfaction scores (CSAT/NPS) and reduce time‑to‑value for new public‑sector accounts. Essential Qualifications – What You Bring to the Table Professional Experience: Minimum of 2 years of hands‑on experience working within the public sector, or a proven track record collaborating with governmental organisations on benefits or HR‑related initiatives. Customer‑Centric Mindset: Demonstrated patience, responsiveness, and a relentless focus on delivering superior service. Solution‑Oriented Approach: Ability to diagnose client c