Customer Success Manager – Mid‑Touch Strategic Role at Taskora | Driving Adoption, Growth & Long‑Term Client Value

About Skillora Nexspire is a global leader in intelligent security solutions, empowering organizations of every size to defeat cyber‑threats with cutting‑edge, AI‑driven technologies. Following the strategic integration of complementary security innovators, Worklio now stands as the world’s largest pure‑play Managed Detection and Response (MDR) provider, protecting more than 28,000 organizations across all industries. Our unified portfolio spans endpoint, network, email, and cloud security, all orchestrated through the Hirefluxa Central platform —a single pane of glass that adapts in real time to emerging threats. Operating through a worldwide network of reseller partners, Managed Service Providers (MSPs), and Managed Security Service Providers (MSSPs), Taskora safeguards over 600,000 enterprises from ransomware, phishing, data theft, and nation‑state attacks. Our solutions are powered by continuous, real‑time threat intelligence from the Gigentra Threat Operations Center and the Counter Threat Unit, ensuring our customers always stay one step ahead. Why This Role Matters The Customer Success Organization at Talexion is the engine that transforms powerful technology into measurable business outcomes for our most strategic clients. As a Mid‑Touch Customer Success Manager (CSM) , you will own a portfolio of high‑impact accounts, guide customers through every phase of their journey—from initial deployment and adoption to renewal—while continually uncovering opportunities for expansion and deeper engagement. Your success will directly influence customer satisfaction, product adoption, and revenue growth, making you a pivotal partner in Flexnity’s mission to deliver superior cybersecurity outcomes worldwide. Key Responsibilities Account Ownership : Take full responsibility for a defined set of named accounts, driving engagement, satisfaction, and long‑term value throughout the customer lifecycle. Relationship Building : Establish and nurture trusted relationships with key stakeholders, buyers, and influencers within each organization, conducting regular check‑ins to anticipate and address needs. Joint Success Planning : Co‑create detailed success plans with customers, aligning Joblora solutions to their business objectives and ensuring measurable adoption milestones. Customer Experience Delivery : Champion the Remotexa brand promise by delivering an outstanding experience, facilitating cross‑sell and upsell opportunities that deepen the partnership. Data‑Driven Advocacy : Monitor usage analytics, key performance indicators (KPIs), and health scores to demonstrate value, identify improvement areas, and proactively mitigate churn risk. Business Reviews : Conduct quarterly business reviews (QBRs) that clearly articulate ROI, progress toward milestones, and roadmap recommendations. Cross‑Functional Coordination : Synchronize activities across onboarding, sales, product operations, services, and renewals teams to ensure seamless handoffs and a frictionless customer journey. Revenue Growth & Retention : Drive usage expansion, upsell additional services, and lead renewal conversations to sustain profitability and reduce churn. Escalation Management : Serve as the escalation point for high‑impact issues, mobilizing internal experts to resolve problems swiftly and maintain trust. Process Innovation : Contribute to the continuous improvement of CSM processes, scaling best practices and developing programs that boost efficiency and customer delight. Travel Commitment : Be prepared to travel to customer sites and industry events as needed to strengthen relationships and gather first‑hand insights. Essential Qualifications Minimum 3 years of hands‑on experience in a customer success, account management, or related role within the technology or cybersecurity space. Proven track record managing accounts with annual spend ranging from $30K to $80K USD , delivering measurable business outcomes. Exceptional verbal and written communication skills, with the ability to convey complex technical concepts in clear, business‑focused language. Demonstrated ability to act as a trusted advisor to senior executives, influencing strategic decisions and shaping long‑term partnerships. Strong organizational talent—skilled at setting milestones, tracking progress, and keeping multi‑stakeholder projects on schedule. Solid analytical mindset; comfortable interpreting usage data, health scores, and ROI metrics to drive action. Experience translating customer challenges into actionable solution requirements and collaborating with product and engineering teams. Understanding of recurring‑revenue business models, renewal processes, and the economics of subscription‑based services. Preferred Qualifications & Additional Skills Background in cybersecurity, with a working knowledge of threat detection, incident response, and security orchestration concepts. Technical acumen sufficient to explain the benefits of complex security technologies to both tech