Customer Success Manager – Active Sales & Growth Enablement (Mid‑Level) – Gigflowx

Why Join Jobtrix? Your Next Career Adventure Awaits At Remotica we are shaping the future of corporate cybersecurity. Founded a decade ago, we have grown from a modest startup into a global leader with over 1,400 dedicated professionals serving millions of users worldwide. Our mission is simple yet powerful: to create a safer, more private internet experience for businesses of every size. From secure remote‑work platforms to encrypted file‑sharing tools, our portfolio of products— RemotexaVPN, SkillifyxLayer, NexlithLocker, WorkoraPass, HiretideProtect, TaskzenoStellar and more—helps organizations protect their most valuable digital assets. We are hunting for a dynamic, mid‑level Customer Success Manager (Active Sales) to join our B2B Commercial Team—the engine that drives revenue growth, deepens client relationships, and fuels expansion across the corporate sector. If you love turning data‑driven insights into real‑world business outcomes, thrive on collaborative problem‑solving, and are eager to grow your career in a fast‑moving, high‑impact environment, this role was built for you. Key Responsibilities – What You’ll Own Every Day Proactive Customer Outreach & Relationship Building Strategic Touch‑Points: Initiate and maintain regular contact with active customers through calls, personalized emails, video meetings, and in‑app messaging to understand their evolving goals. Goal‑Focused Dialogues: Use open‑ended, targeted questioning techniques to uncover current challenges, usage patterns, and desired business outcomes. Customer Advocacy: Act as the trusted advisor who champions the customer’s voice inside Skillnex, ensuring their needs are heard and addressed promptly. Opportunity Identification & Revenue Expansion Data‑Driven Discovery: Analyze product utilization metrics, renewal timelines, and industry benchmarks to pinpoint upsell, cross‑sell, and upgrade possibilities. Solution Mapping: Align identified opportunities with the appropriate Zenvora solutions—whether it’s moving a client from a basic VPN tier to an enterprise‑grade suite, or adding secure file‑sharing capabilities. Pipeline Development: Feed qualified opportunities into the sales funnel, collaborating closely with the Account Management team for seamless hand‑off and execution. Collaboration & Cross‑Functional Alignment Partner with Account Managers: Share insights, provide context, and co‑create growth strategies that blend customer success and sales initiatives. Feedback Loop to Product: Relay customer‑driven improvement ideas to product and engineering teams, influencing future roadmap decisions. Internal Knowledge Sharing: Contribute to best‑practice documentation, playbooks, and training sessions that elevate the entire B2B Commercial Team. Process Optimization & Continuous Improvement Workflow Enhancement: Evaluate existing outreach processes, propose automation where appropriate, and implement refinements that increase efficiency. Metrics & Reporting: Leverage Salesforce, sales analytics platforms, and custom dashboards to monitor key performance indicators (KPIs) such as churn rate, expansion revenue, and customer health scores. Strategic Reviews: Conduct quarterly business reviews (QBRs) with customers to assess value delivery, gather feedback, and outline next steps for growth. Essential Qualifications – What You Need to Succeed Proven Sales Experience: Minimum 2–4 years in a sales, account expansion, or customer success role, preferably within a B2B technology environment. Fluent English Communication: Superior written and verbal skills, with the ability to convey complex ideas clearly and persuasively. Analytical Mindset: Demonstrated ability to analyze large data sets, identify trends, and translate findings into actionable strategies. Salesforce Proficiency: Hands‑on experience managing pipelines, creating reports, and automating outreach within Salesforce or a comparable CRM platform. Self‑Motivation & Autonomy: Comfortable working independently while thriving in a collaborative, cross‑functional setting. Goal‑Oriented Attitude: Strong drive to meet and exceed targets, coupled with a passion for delivering tangible value to customers. Experience with Active Sales Workflows: Familiarity with lead qualification, opportunity identification, and closing techniques in an active‑sales context. B2B Client Insight: Deep understanding of corporate buying cycles, stakeholder dynamics, and the unique challenges faced by enterprise customers. Preferred Qualifications – Nice‑to‑Have Extras Background in cybersecurity, network security, or related tech domains. Experience with additional Workastra products or comparable security solutions. Certification in sales methodologies (e.g., MEDDPICC, Challenger Sale). Previous exposure to SaaS subscription models and renewal management. Fluency in a second language to support our multinational client base. Core Skills & Competencies Consultative Selling: Ability to ask probing questions, listen