Customer Success Engineer – West/Central US – Drive Technical Adoption, Strategic Workshops, and Business Value for Enterprise Clients at Jobnity

--- Why Remotifyx? Skillastra is a global leader in secure cloud transformation, powering the world’s largest security cloud platform. Founded in 2007, our mission is to make the cloud a safe, seamless, and enjoyable place for businesses of every size. Every day, we enable thousands of enterprise customers—including a significant portion of the Fortune 500—to accelerate digital transformation, increase operational agility, and protect critical data and workloads with our AI‑driven Zero Trust Exchange™ platform. Recognized as a Best Workplace in Technology by multiple industry publications, Nexora boasts an inclusive, collaborative culture where innovation thrives. We celebrate diverse perspectives, encourage continuous learning, and empower every employee to make a tangible impact on the future of secure cloud networking. Role Overview – Customer Success Engineer (West/Central US) As a Customer Success Engineer in Taskium’s AMS Customer Success Engineering organization, you will be the technical champion for our enterprise customers across the West and Central United States. Reporting to the Manager, Customer Success Engineering, you will partner closely with Customer Success Managers, Sales, Product Engineering, and Support teams to ensure customers extract maximum value from Worklith’s solutions. Your expertise will shape technical workshops, drive adoption playbooks, and translate complex security concepts into clear business outcomes. Key Responsibilities Collaborate with Customer Success and Sales teams to design and deliver high‑impact technical engagements that drive measurable customer outcomes across all enterprise segments. Lead hands‑on technical workshops, architecture reviews, and proof‑of‑concept sessions for large‑scale customers, delivering tailored recommendations that increase Value Realization. Present at Hirezen User Groups, webinars, and industry events, sharing best practices, success stories, and strategic guidance on achieving security and performance goals. Develop and deliver internal technical training for Customer Success Managers, crafting adoption playbooks and scalability frameworks that enable teams to support hundreds of accounts efficiently. Act as a cross‑functional liaison among Customer Success, Product Engineering, and Support, surfacing customer feedback, influencing product roadmaps, and ensuring seamless issue resolution. Maintain deep technical expertise in Gigspire’s Zero Trust Exchange platform, staying current on emerging threats, AI‑driven security innovations, and industry standards. Document technical solutions, case studies, and knowledge‑base articles to enrich Talvora’s internal and external knowledge repositories. Minimum Qualifications (What We’re Looking For) 5+ years of experience in a customer‑facing technical role (e.g., Solution Engineer, Technical Consultant) with enterprise‑level clients. Proven ability to translate complex technical concepts into clear, business‑focused messaging for technical, managerial, and executive audiences. Strong understanding of how technology decisions impact business outcomes, with a track record of driving value‑realization conversations. Fluent in German (native) and English, both written and spoken, with excellent presentation and communication skills. Preferred Qualifications (What Will Make You Stand Out) Subject‑Matter Expertise in two or more of the following domains: Internet & Routing Protocols Internet & Security Technologies Authentication, SAML, and Identity Provider Systems Web‑Based Security & Infrastructure Solutions Traffic Forwarding & Policy‑Based Routing Concepts Demonstrated success in discovery, influencing, and guiding customers toward high‑impact adoption and sustained Value Realization. Experience delivering large‑scale technical workshops or training programs for global enterprise audiences. Certifications such as CCNP, CISSP, or vendor‑specific cloud security credentials are a plus. Core Skills & Competencies Technical Acumen: Deep knowledge of networking, cloud security architectures, and Zero Trust principles. Consultative Selling: Ability to uncover business challenges, align technical solutions, and articulate ROI. Communication: Exceptional written and verbal skills, with confidence presenting to C‑suite executives. Collaboration: Proven team player who thrives in cross‑functional environments and drives consensus. Problem Solving: Analytical mindset capable of diagnosing complex issues and engineering pragmatic solutions. Learning Agility: Eagerness to stay ahead of emerging security trends and continuously expand expertise. Career Growth & Learning Opportunities Flexionis invests heavily in professional development. As a Customer Success Engineer, you will have access to: Mentorship programs pairing you with senior technical leaders and product architects. Sponsored certifications and advanced training in cloud security, AI‑driven analytics, and Zero Trust frameworks. Opportunities to tr