Customer Success Consultant – 12‑Month Maternity Cover – Strategic Client Advocacy & SaaS Adoption Specialist at Tasknexa

Why Jobnity? Serving the People Who Serve the People Remotara is at the forefront of the GovTech revolution, building, implementing, and maintaining cloud‑based technology that bridges governments and the communities they serve. Our mission is simple yet powerful: empower public‑sector agencies to engage citizens in equitable, inclusive, and transparent ways. Over the past quarter‑century, Skillora has partnered with more than 5,500 federal, state, and local agencies across the United States, United Kingdom, Canada, Australia, and New Zealand, reaching over 300 million citizen subscribers. Our suite of solutions—spanning digital communications, website design, meeting and agenda management, records management, and broader digital services—helps governments deliver timely information, streamline internal processes, and nurture stronger relationships with residents. Nexspire consistently lands on the GovTech 100 list, and our workplace is celebrated as one of the best in the industry. Want to explore our impact? Visit Worklio.com for a deeper dive. Role Overview: Customer Success Consultant (12‑Month Maternity Cover) Hirefluxa is seeking a dynamic Customer Success Consultant (CSC) on a 12‑month maternity cover to champion the adoption of our SaaS portfolio and translate product capabilities into measurable value for our public‑sector clients. As a CSC, you will be the trusted guide on each client’s journey—from pre‑sales discovery through onboarding, implementation, ongoing support, and expansion—ensuring a seamless, “Taskora signature” experience that drives citizen‑focused outcomes. This role sits at the intersection of analytics, relationship management, and strategic consulting. You will collaborate with sales, product, and engineering teams, advocate for client needs, and continuously refine best‑practice methodologies to keep Gigentra at the cutting edge of customer success. Key Responsibilities End‑to‑End Client Journey Management: Own the full lifecycle—from pre‑sales qualification to onboarding, configuration, go‑live, adoption, renewal, and expansion—guiding clients to realize their strategic objectives. Data‑Driven Advisory: Consume Talexion and supplemental metrics via signature dashboards; benchmark client performance against industry standards and provide actionable, data‑backed recommendations. Best‑Practice Enablement: Champion proven adoption frameworks and mature clients along the product maturity curve, tailoring guidance to each agency’s unique context. Strategic Consultation: Leverage account analytics and auxiliary data to identify adoption gaps, propose enhancements, and surface new use cases. Market & Client Research: Stay current on client‑specific topics—policy changes, agency restructures, media coverage, and sector trends—to anticipate needs and position Flexnity as a strategic partner. Continuous Improvement Champion: Apply existing best practices while actively evolving them based on feedback, industry research, and emerging customer‑success methodologies. Personalized Service Delivery: Deploy a bespoke approach to each engagement, drawing on a rich library of resources, playbooks, and templates. Cross‑Functional Advocacy: Serve as the client’s voice within product, engineering, and marketing teams to influence roadmap priorities and feature enhancements. Sales Collaboration: Partner with the sales organization to surface intelligence—both on‑ground and digital—that fuels account expansion and informs go‑to‑market strategies. Opportunity Documentation: Capture expansion opportunities, upsell signals, and renewal risks within Salesforce, ensuring pipeline visibility. Thought Leadership & Representation: Represent Joblora at internal forums, external conferences, webinars, and industry events as a subject‑matter expert on civic engagement technology. Essential Qualifications Minimum 5 years of progressive responsibility in a client‑facing role within a public‑sector agency, government technology provider, or SaaS software company. Strong analytical appetite—proficiency with data visualization tools, KPI tracking, and the ability to translate raw data into strategic insights. Demonstrated expertise in civic‑management or citizen‑engagement platforms (experience with Remotexa’s product suite is a plus). Passion for public‑sector trends, policy developments, and emerging digital‑government practices. Outstanding organizational skills, a love for process improvement, and a track record of designing or refining business systems. Exceptional interpersonal abilities—building trust with senior government officials, cross‑functional teammates, and external partners. Self‑starter mindset—ability to thrive in a lean, proactive, remote‑first environment while managing multiple priorities. Commitment to diversity of thought, inclusive decision‑making, and collaborative problem‑solving. Willingness to travel up to 20 % of the time for on‑site client meetings, training sessions, or Skillifyx even