Customer Strategic Manager – End‑to‑End Client Success, Adoption & Growth Leadership

```html Welcome to Talentra – Transforming the Way Organizations Thrive At Flexoraq , we empower businesses around the globe to unlock the full potential of their financial operations through a unified, intelligent spending platform. Our solutions combine simplicity, speed, and insight, enabling finance teams to make smarter decisions, accelerate growth, and foster a culture of fiscal responsibility. As a fast‑growing fintech pioneer, Jobspirex serves thousands of customers across continents, and our vibrant, international team collaborates from hubs in major European cities as well as remote locations worldwide. We believe that extraordinary results stem from a relentless focus on the customer journey. From the moment a new client signs up to the day they become an ardent advocate, every touchpoint matters. That’s why we are looking for a visionary Customer Strategic Manager who will champion customer success, drive adoption, and fuel account expansion across our diverse portfolio. Why This Role Matters As a Customer Strategic Manager at Remotiuma, you will serve as the pivotal bridge between our customers and internal product, sales, and support teams. Your mission is to ensure that every client extracts maximum value from our platform, experiences seamless onboarding, and enjoys a partnership that continuously evolves to meet their strategic goals. By delivering a world‑class experience, you will directly influence customer satisfaction, retention, and revenue growth. Key Responsibilities Customer Onboarding & Enablement: Lead comprehensive onboarding programs that guide new customers from initial setup to full‑fledged adoption. Tailor implementation plans, conduct kickoff meetings, and provide hands‑on training to align the solution with each client’s business objectives. Strategic Spend Growth: Develop and execute playbooks that encourage increased platform usage and spend. Monitor portfolio spend metrics, identify gaps, and collaborate with cross‑functional teams to implement targeted initiatives that lift customer spend. Partnership with Account Management: Work closely with Account Managers and Key Account Managers to translate customer insights into actionable upsell and cross‑sell opportunities. Co‑create growth strategies that enhance account value while preserving trust. Executive Relationship Management: Build and nurture strong relationships with senior stakeholders within customer organizations. Act as a trusted advisor, providing strategic counsel and serving as the primary point of contact for all platform‑related matters. Account Health Monitoring: Conduct regular health checks, analyze usage patterns, and proactively address any signals of risk. Deliver detailed health reports to internal leadership and recommend remediation tactics. Customer Training & Education: Design and deliver engaging training sessions, webinars, and self‑service resources. Ensure customers are fully educated on advanced features, best practices, and new product releases. Feedback Loop & Advocacy: Capture customer feedback, champion internal product enhancements, and identify champions for case studies, testimonials, and reference programs. Collaborative Problem Solving: Partner with the support and engineering teams to expedite resolution of technical issues, ensuring a positive and swift experience for the client. CRM Stewardship & Reporting: Maintain meticulous records of all customer interactions, milestones, and health indicators in our CRM system. Produce regular dashboards that track retention, churn risk, and expansion metrics. Essential Qualifications & Experience Proven Customer Success Expertise: Minimum 4‑5 years of experience managing B2B SaaS customer lifecycles, preferably within fintech or enterprise software environments. Process & Project Management Skills: Demonstrated ability to design, implement, and optimize onboarding processes that deliver consistent, high‑quality experiences. Technical Acumen: Strong grasp of the technical underpinnings of a modern spending platform, enabling you to guide customers through configuration, integration, and troubleshooting without heavy reliance on support. Customer‑Centric Mindset: A genuine passion for helping clients succeed and the capability to translate business needs into tailored solution outcomes. Exceptional Communication: Outstanding verbal and written skills, with the ability to convey complex concepts in clear, compelling language. Relationship‑Building Ability: Track record of establishing trust‑based relationships with C‑level and senior stakeholders. Analytical Thinking: Comfort working with data to drive insights, monitor health scores, and shape strategic recommendations. Organizational Excellence: Ability to juggle multiple accounts, priorities, and projects while maintaining meticulous attention to detail. Problem‑Solving Proficiency: Proactive identification of potential risks and creative resolution of challenges before they impact the cu