Customer Services Administrator 12 month FTC
Customer Services Administrator - 12 month FTC initially
Salary £27,810
Office based Chester
Pension matched up to 10%
Annual bonus up to £2,600 per annum
26 days holiday plus 8 Bank holidays
Do you thrive in a fast-paced environment where no two days are the same?
We’re looking for a proactive and driven Customer Service Administrator to become the first point of contact for our B2B customers, ensuring every interaction reflects the highest standards of service and professionalism
This is a pivotal role within the business, where you’ll play a key part in building strong customer relationships while supporting operational excellence.
As the first point of contact for customer queries, you’ll manage a high volume of inbound interactions across phone, live chat, and case management systems. You’ll provide first-line support, resolve issues efficiently, and escalate where necessary — always keeping the customer experience front of mind.
You’ll also develop a strong understanding of multiple product portfolios, enabling you to guide confidently and support business customers with accuracy and professionalism.
- Acting as the first point of contact for B2B customer enquiries
- Providing Level 1 support across phone, live chat, and case management platforms
- Managing high inbound call volumes while maintaining service quality
- Accurately updating and maintaining customer data within the CRM system
- Confidently discussing product portfolios across multiple brands
- Troubleshooting and resolving customer queries effectively
- Handling complaints in line with regulatory standards and internal procedures
- Working towards individual and team KPIs and service targets
- Supporting and training customers where required
Requirements
What skills, attributes and experience will you need?
- Previous contact centre or telephone-based customer service experience
- Retail customer service experience
- Experience using a CRM system ideally
- Case management experience
- Excellent administration skills and attention to detail
- Positive mindset, enjoys dealing with customers
- Able to multitask
- Calm and solution focused when handling complaints
Why you'll want to join this company?
- Be part of a collaborative and supportive team
- Opportunity to develop your skills across multiple products and brands
- A role where your impact on customer experience truly matters
- Clear performance targets and opportunities to grow
If you’re someone who enjoys problem-solving, thrives under pressure, and takes pride in delivering outstanding customer service — we’d love to hear from you.
