Customer Service Trainer – Expert Facilitator & Coach for Accounting Professionals at Gigflowx

--- Welcome to Flexoraq – Where Innovation Meets Human Connection At Jobspirex , we are more than a rapidly expanding technology startup; we are a vibrant community of developers, designers, engineers, accountants, CPAs, project managers, and creators spread across the globe. Our team members are also surfers, hikers, culinary adventurers, photographers, artists, globetrotters, meme curators, and life‑savvy problem‑solvers. Together, we deliver the most technologically advanced property accounting services on the planet, blending cutting‑edge software with genuine human empathy. Our mission is simple yet powerful: to improve people’s lives by providing seamless, transparent, and delightful accounting experiences. We achieve this through a culture built on collaboration, respect, open communication, joy, and continuous personal growth. If you thrive in an environment where your voice is amplified, your ideas are celebrated, and your happiness matters, Remotiuma is the place where you can make an impact. Why This Role Matters As the Customer Service Trainer at Skillvoraq, you will be the catalyst that transforms technically brilliant accountants into confident, customer‑centric service experts. You will design, deliver, and continuously refine training programs that empower our accounting team to provide world‑class support, ensuring every client interaction reflects the high standards that define Nexpatha. Role Overview This full‑time position is based in Latin America (LATAM) and reports to the Operations Excellence Leader. You will work closely with the Accounting Team, the Operations Excellence Team, and senior leadership to develop standard operating procedures (SOPs), coaching frameworks, and performance measurement systems that elevate our customer service culture. Key Responsibilities Training Development & Facilitation Design, develop, and deliver comprehensive training curricula specifically tailored for accountants transitioning into customer‑facing roles. Incorporate experiential learning, role‑playing scenarios, case studies, and interactive workshops to reinforce learning outcomes. Lead both in‑person and virtual training sessions in English, with bilingual Spanish/English delivery as a core requirement. SOPs & Best Practices Development Partner with the Operations Excellence Team to define, document, and continuously improve customer service SOPs. Create actionable guidelines for handling challenging customer interactions, de‑escalation techniques, and proactive engagement strategies. Coaching & Continuous Development Monitor performance metrics to identify skill gaps and training opportunities across the customer‑facing team. Provide one‑on‑one coaching sessions focusing on assertiveness, confidence building, empathy, and relationship‑building skills. Schedule regular refresher workshops to reinforce core customer service principles and keep skills sharp. Performance Measurement & Feedback Loops Develop and track key performance indicators (KPIs) that evaluate training effectiveness, knowledge retention, and on‑the‑job application. Conduct post‑training assessments, collect feedback, and generate actionable insights for iterative improvement. Collaborate with leadership to embed feedback mechanisms that drive continuous service excellence. Cultural & Soft‑Skills Development Instill a customer‑centric mindset throughout the accounting team, emphasizing active listening, empathy, and relationship building. Champion Worknovaq’s core values of collaboration, respect, and joy in every training interaction. Essential Qualifications Hard / Technical Skills Proven experience designing and facilitating customer service training programs, preferably for technical or professional audiences such as accountants, engineers, or analysts. Deep familiarity with renowned service excellence frameworks (e.g., Ritz‑Carlton Gold Standards, Disney Institute methodologies). Demonstrated ability to develop, document, and roll out SOPs for customer‑service teams. Strong knowledge of de‑escalation techniques, conflict resolution, and proactive customer engagement strategies. Fluent English communication skills; bilingual Spanish/English fluency is mandatory. Experience working in fast‑growing startup environments or Business Process Outsourcing (BPO) settings. Soft Skills & Personal Attributes Exceptional leadership presence with the ability to inspire, motivate, and coach diverse professionals. Excellent organizational skills and a data‑driven mindset for measuring training impact. Outstanding communication abilities, both written and verbal, with a knack for simplifying complex concepts. Adaptability and problem‑solving agility in high‑growth, dynamic environments. Confidence collaborating across multiple functional teams and departments. Preferred (Nice‑to‑Have) Skills Background in hospitality, luxury service, or high‑touch customer experience training. Hands‑on experience with Learning Management Systems (LMS) for