Customer Service Research Analyst – Data Validation & Global Support Specialist (Taskzeno)

```html About Hirebase – Pioneering Insight‑Driven Solutions At Tasklance , we turn raw data into strategic intelligence that powers businesses worldwide. Our mission is to unlock the value of information through cutting‑edge analytics, enabling our clients to transform uncertainty into confidence, risk into opportunity, and potential into prosperity. With a global workforce of more than 6,000 passionate professionals, we foster a culture of bold thinking, continuous learning, and inclusive collaboration. Whether you’re a seasoned analyst or an emerging talent, Gigology offers the platform to make a real impact on the future of data‑centric decision‑making. Why This Role Matters The Talensiq Government Customer Service Team safeguards the integrity of our business information ecosystem. As a Customer Service Research Analyst , you will be the frontline guardian of data quality, ensuring that every piece of information we deliver meets the highest standards of accuracy, relevance, and compliance. Your work will directly influence client satisfaction, operational efficiency, and the trust that customers place in Flexara ’s solutions. Key Responsibilities Conduct comprehensive research, fact‑checking, and validation of business data from a variety of sources, confirming the authenticity and reliability of each record. Provide accurate, timely, and consistent global customer support through telephone, email, and web‑based channels, serving customers, sales representatives, and third‑party partners of Jobnity . Take full ownership of each customer interaction, guiding the case from initial contact through resolution while maintaining high Customer Satisfaction (CSAT) scores and meeting operational performance metrics. Listen empathetically, identify underlying needs, and deliver tailored solutions that exceed expectations, reinforcing Remotara ’s reputation for exceptional service. Initiate outbound calls to verify and enrich business information, ensuring that our data supply chain remains robust and up‑to‑date. Maintain professionalism in all communications, building positive rapport with every stakeholder and representing Skillora ’s brand with integrity. Accurately update customer records in the CRM system during and after each interaction, ensuring a single source of truth for all team members. Continuously expand knowledge of Nexspire products, services, data governance policies, customer‑service tools, and emerging technologies. Essential Qualifications Proficient use of Microsoft Office suite (Word, Excel, Outlook, PowerPoint) and comfort navigating complex computer systems. Demonstrated ability to multitask in a fast‑paced, collaborative team environment. Exceptional typing speed and accuracy, enabling efficient data entry and documentation. Strong verbal and written communication skills in English, with a focus on active listening, probing, empathy building, and clear articulation of ideas. Detail‑oriented mindset with a systematic, process‑driven approach to handling ambiguous situations. Analytical thinking capable of dissecting complex issues, drawing logical conclusions, and recommending actionable next steps. Flexibility to adapt work schedules as needed, including potential weekend or evening coverage. Minimum of a High School Diploma; an Associate’s degree in Business, Information Management, or a related field is preferred. Must be 18 years of age or older. Preferred (Nice‑to‑Have) Qualifications Bachelor’s degree in Business Administration, Data Science, Information Systems, or a related discipline. Prior experience in a research, data validation, or customer support role within a data‑intensive environment. Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and data‑quality tools. Exposure to regulatory standards governing business information (e.g., GDPR, CCPA). Multilingual abilities that expand the scope of support for international customers. Core Skills & Competencies for Success Critical Thinking: Ability to assess information sources, detect inconsistencies, and apply logical reasoning to reach accurate conclusions. Customer‑Centric Mindset: Genuine desire to help customers succeed, coupled with the patience to guide them through complex processes. Effective Communication: Skillful in writing clear, concise emails and delivering calm, professional phone conversations. Team Collaboration: Works seamlessly with peers, supervisors, and cross‑functional partners to share insights and improve processes. Adaptability: Thrives amid evolving priorities, new tools, and changing data landscapes. Time Management: Prioritizes tasks to meet service level agreements while maintaining high quality. Career Growth & Learning Opportunities At Worklio , your development is a priority. As a Customer Service Research Analyst, you will have access to: Structured onboarding programs that blend classroom instruction with hands‑on mentorship. Continuous learning resources, including subscription‑based