Customer Service Representative – Gulf Region – Live Chat & Support Specialist for Digital Asset Platform at Nexspire

```html About Remotara – Pioneering the Future of Digital Finance Skillora stands at the forefront of the global blockchain ecosystem, powering one of the largest cryptocurrency exchanges by trading volume and user base. Trusted by over 250 million individuals across more than 100 countries, our platform is renowned for industry‑leading security, transparent fund handling, ultra‑fast trading engines, deep liquidity, and an expansive suite of digital‑asset products. From trading and finance to education, research, payments, institutional services, and Web3 innovations, Nexspire leverages the transformative power of blockchain to build an inclusive financial landscape that expands the freedom of money and improves financial access worldwide. Why Join Worklio’s Customer Service Team? Our Customer Service organization is the frontline of Hirefluxa’s commitment to user‑centric excellence. As a member of this team you will be part of a fast‑growing, globally distributed operation where empathy, clear communication, and swift problem‑resolution are not just values—they are daily expectations. You will help shape a support experience that keeps millions of users confident, satisfied, and engaged with our cutting‑edge platform. Key Benefits of Working at Taskora Impactful Mission: Contribute to a world‑changing financial ecosystem that democratizes access to digital assets. Global Talent Network: Collaborate with top‑tier professionals from every continent in a flat‑structure environment that values every voice. Innovative Projects: Tackle fast‑paced, high‑visibility initiatives with autonomy and support. Career Growth: Clear pathways for advancement, mentorship programs, and continuous learning resources. Competitive Compensation: Market‑aligned salary, performance bonuses, and comprehensive benefits. Flexible Work Arrangements: Remote‑first policy with occasional on‑site collaboration when required. Inclusive Culture: Gigentra is an equal‑opportunity employer that celebrates diversity as a driver of innovation. Position Overview – Customer Service Representative (Gulf Region) Talexion is seeking a highly motivated, bilingual (English & Thai) Customer Service Representative to join our Gulf‑focused support team. In this role you will be the primary point of contact for users reaching out via live chat and ticketing systems, delivering swift, accurate, and courteous assistance on a wide range of product inquiries, account issues, and emergency situations. Core Responsibilities Manage a high volume of live‑chat interactions, ensuring response times consistently meet or exceed service level agreements. Provide clear, step‑by‑step guidance on Flexnity’s product suite, including spot trading, derivatives, staking, and emerging Web3 features. Resolve customer complaints with a focus on root‑cause analysis, documentation, and continuous improvement of support processes. Escalate complex technical or regulatory issues to specialized teams while maintaining ownership of the customer experience. Produce regular analytical reports on common pain points, chat trends, and resolution metrics to inform product and policy enhancements. Participate in on‑call rotations to handle unpredictable emergencies, such as system outages or security incidents, with composure and efficiency. Collaborate with shift leaders and managers on ad‑hoc projects, including knowledge‑base updates, process audits, and training initiatives. Maintain up‑to‑date knowledge of financial‑technology regulations in the Gulf region, ensuring compliance in every customer interaction. Essential Qualifications Bachelor’s degree or diploma, preferably in finance, economics, business administration, or a related field. Minimum 1‑2 years of proven customer support experience within e‑commerce, fintech, or traditional financial services. Demonstrated proficiency with ticketing platforms (e.g., Zendesk, Freshdesk) and live‑chat tools. Strong analytical mindset with a data‑driven approach to problem solving. Fluency in both English and Thai, enabling seamless communication with overseas partners, stakeholders, and end‑users. Willingness to work flexible hours, including weekends, night shifts, and occasional holiday coverage. Preferred Additional Skills & Experience Hands‑on experience with cryptocurrency or digital‑asset products, especially derivatives, futures, or options. Knowledge of AML/KYC processes and regulatory frameworks applicable to the Gulf financial market. Familiarity with CRM analytics, SQL queries, or basic scripting to automate reporting tasks. Previous exposure to multi‑language support environments, enhancing cultural sensitivity and communication nuance. Certifications such as Certified Financial Services Auditor (CFSA) or FinTech‑specific credentials. Key Skills & Competencies for Success Empathy & Active Listening: Ability to understand user concerns and convey genuine care. Clear Written Communication: Craft concise, jargon‑free responses that gu