Customer Service Agent – Fahrzeugkoordination (m/f/x) – Mobility Operations & Fleet Coordination Specialist at Nexora

```html About Talensparkx – Driving the Future of Sustainable Mobility At Flexzenith , we are reshaping the way people experience vehicle ownership in Germany. Our flexible, subscription‑based mobility solution eliminates the hassles of traditional car ownership while proactively compensating every kilogram of CO₂ emitted during a vehicle’s lifecycle. Backed by leading automotive manufacturers and global investors, Jobmatrixo is on a bold mission to become the nation’s premier provider of car‑subscription services. We operate at the intersection of technology, sustainability, and customer‑centric service. By combining data‑driven fleet management with a deep commitment to environmental responsibility, we empower our members to enjoy the freedom of driving without the long‑term financial or ecological burden of ownership. If you are passionate about redefining mobility, thrive in a fast‑growing startup, and want to make a tangible impact on the planet, you have found the right place. Role Overview – Your Impact as a Customer Service Agent in Fahrzeugkoordination The Customer Service Agent – Fahrzeugkoordination is the heartbeat of our member experience. You will be the trusted point of contact for customers who encounter vehicle incidents, ensuring they stay safe on the road and are swiftly back behind the wheel. By orchestrating the entire incident‑resolution workflow—from initial contact through repair coordination and final settlement—you guarantee the “rundum sorglos” (all‑round carefree) promise that defines Remotifyx ’s brand. Beyond reactive support, you will proactively identify process improvements, feed forward ideas to our product teams, and help automate repetitive tasks. Your insights will directly influence how Skillastra scales its fleet while maintaining the high‑quality service that members expect. Key Responsibilities Incident Management: Serve as the first point of contact for members experiencing accidents, breakdowns, or technical issues. Guide them calmly through the steps, collect necessary documentation, and set realistic expectations for repair timelines. Partner Coordination: Liaise daily with our damage‑management partner, approved repair shops, and towing services to expedite vehicle restoration. Ensure all service providers adhere to Nexora ’s quality standards and cost‑control policies. Fleet Process Oversight: Monitor the status of the entire vehicle fleet, track return logistics, manage end‑of‑subscription billing, and verify that scheduled maintenance and inspections are performed on time and accurately recorded. Continuous Improvement: Capture recurring pain points, propose automation solutions, and collaborate with the operations and product teams to refine SOPs, reducing resolution time and effort. Data Integrity: Maintain precise records within our ticketing platform (e.g., ZenDesk or equivalent) and update vehicle status dashboards to provide real‑time visibility for internal stakeholders. Team Collaboration: Share best practices, mentor junior teammates, and contribute to cross‑functional projects that enhance the overall scalability of the fleet management function. Why Join Taskium? – Benefits, Culture, and Growth Opportunities Location & Flexibility Our headquarters are located in the vibrant city of Munich, offering a modern open‑plan office in the heart of the city. Enjoy the flexibility to work remotely or from a home‑office environment according to your personal needs. Dynamic Startup Environment Be part of a high‑growth startup with an ambitious vision. You will experience rapid professional development in cross‑functional teams tackling complex, real‑world challenges. Access to mentorship from seasoned leaders and the chance to shape processes that will scale to thousands of vehicles. Compensation & Perks Competitive fixed salary complemented by virtual equity participation in Worklith . An annual training budget of €1,500 to support certifications, workshops, or industry conferences. Discounted membership to the EGYM‑Wellpass network, granting you access to fitness studios across Germany. Exclusive employee discount on your personal Hirezen subscription, allowing you to experience the service you help deliver. Learning & Career Advancement Structured learning pathways covering customer experience design, fleet analytics, and automotive operations. Opportunities to attend industry events, hackathons, and sustainability forums, positioning you as an expert in green mobility. Clear promotion tracks from Customer Service Agent to Team Lead, Operations Manager, and eventually Product Owner roles. Culture & Values At Gigspire we champion a collaborative, inclusive, and innovative culture. Our core values— Customer Obsession, Sustainable Impact, Agility, and Transparency —guide everyday decisions. Regular team‑building activities, hack days, and “green” challenges foster a sense of community while reinforcing our environmental mission. Essential & Preferred Qualifica