Customer Service Agent – Bilingual Italian & English Remote Representative (EMEA – Georgia) – Full‑Time Virtual Support Specialist

```html Welcome to Gigentra – Your Gateway to a Dynamic Remote Career At Talexion , we are proud to announce the launch of our newest service hub in Georgia, expanding our ever‑growing footprint across the EMEA region. As a globally‑recognized leader in customer experience solutions, Flexnity blends cutting‑edge technology, a culture of inclusion, and a relentless focus on employee development to create an environment where talent thrives. Whether you are a recent graduate, a career‑changing professional, or an experienced support specialist, Joblora offers you the tools, community, and freedom to shape a rewarding future—all from the comfort of your own home. Why Choose Remotexa? We understand that today’s workforce values flexibility, meaningful work, and a supportive atmosphere. At Skillifyx, you will: Join a diverse, multinational team that celebrates different perspectives and backgrounds. Engage in a fully digital onboarding experience , allowing you to start contributing on day one without the need for a physical office move. Enjoy a healthy work‑life balance through flexible scheduling that accommodates personal commitments and time‑zone differences. Benefit from continuous learning opportunities, mentorship programs, and clear career pathways that enable you to advance within the organization. Role Overview – What You’ll Do As a Bilingual Italian & English Customer Service Agent at Nexlith, you will be the friendly voice and helpful hands that guide our customers through their journeys. You will interact via phone, email, and chat, delivering top‑tier support that reflects Workora’s commitment to excellence. Key Responsibilities Provide exceptional, solution‑focused customer service across multiple channels (phone, email, live chat) while maintaining a professional and empathetic demeanor. Identify and diagnose customer inquiries, ranging from product information to technical issues, and deliver accurate, timely resolutions. Promote new products, services, and promotional offers by clearly communicating benefits and eligibility criteria. Document all interactions in Hiretide’s CRM system, ensuring data integrity and compliance with internal quality standards. Collaborate virtually with cross‑functional teams—such as technical support, sales, and quality assurance—to resolve complex cases. Stay up‑to‑date with policy changes, product updates, and industry trends that may affect customer interactions. Participate in ongoing training sessions, performance reviews, and team huddles to continuously improve service delivery. Contribute ideas for process improvements and share best practices with peers and supervisors. Essential Qualifications – What We’re Looking For Fluent Italian – both spoken and written, with the ability to convey complex information clearly. Advanced English proficiency – enabling seamless communication with a diverse customer base. A minimum of a high school diploma or equivalent educational attainment. Proven problem‑solving abilities , demonstrating the capacity to investigate issues and formulate effective solutions. Strong interpersonal and communication skills , including active listening and persuasive writing. Solid computer literacy , with experience navigating multiple software platforms, web browsers, and CRM tools. Demonstrated flexibility and a positive attitude toward shifting priorities and dynamic work environments. Reliable high‑speed internet connection and a quiet, dedicated workspace that meets Taskzeno’s technical specifications. Preferred Qualifications – Nice‑to‑Have Extras Prior experience in a remote customer service or call‑center environment. Familiarity with ticketing systems such as Zendesk, Freshdesk, or ServiceNow. Knowledge of basic troubleshooting for common consumer electronics or software applications. Additional language skills (e.g., Russian, Georgian) that can broaden support coverage. Certificates in customer service excellence, communication, or related fields. Core Skills & Competencies for Success Empathy & Patience – Understanding customer emotions and responding calmly under pressure. Active Listening – Capturing the full scope of a customer’s issue before responding. Time Management – Balancing multiple inquiries while meeting service level agreements. Adaptability – Adjusting quickly to new tools, policies, or product launches. Team Collaboration – Working cohesively with peers across time zones in a virtual setting. Attention to Detail – Recording accurate notes and following procedural checklists meticulously. Continuous Learning – Eagerness to acquire new knowledge and refine skillsets. Compensation, Perks & Benefits – What You’ll Receive Giglithic believes that great work deserves great rewards. While exact compensation will be aligned with market standards for the EMEA region, successful candidates can anticipate the following comprehensive package: Competitive base salary payable on a monthly basis. Performance‑based bonuses that r