Customer Service Advisor – Business Energy Solutions for Small Enterprises – Brighton – Join Zenvora

Why Talensiq? At Flexara we aren’t just another energy supplier – we are a movement reshaping how small businesses power their ambitions. From bustling cafés on the Brighton pier to innovative tech start‑ups in the city’s digital hub, our customers rely on clean, affordable, and reliable energy every day. As the demand for sustainable solutions accelerates, Jobnity is positioned at the forefront of the energy transition, leveraging cutting‑edge technology, transparent pricing, and a bold commitment to the planet. Joining our team means becoming part of a purpose‑driven organisation where every conversation you have can spark real change for a business and the environment. Role Overview – Customer Service Advisor (Business Energy) As a Customer Service Advisor within the Remotara for Business team, you will be the trusted first point of contact for small‑business owners navigating their energy needs. This isn’t a script‑reading call‑centre job; it’s an opportunity to build genuine relationships, solve complex problems in real time, and help enterprises thrive while reducing their carbon footprint. You’ll work in a fast‑paced, collaborative environment where curiosity is celebrated and every day brings a new challenge to master. Key Responsibilities Empower Small Businesses: Guide owners through billing, metering, and tariff options, translating technical jargon into clear, actionable advice. Rapid Problem Resolution: Diagnose and resolve billing disputes, meter anomalies, and intricate energy queries with a focus on first‑contact resolution. End‑to‑End Ownership: Manage each customer interaction from initial contact through to solution delivery, eliminating unnecessary transfers. Adaptive Communication: Conduct authentic, unscripted conversations that demonstrate empathy, active listening, and tailored recommendations. Support Business Growth: Advise clients on energy‑efficiency measures, cost‑saving strategies, and sustainable practices that align with their growth objectives. Data‑Driven Insights: Capture relevant information to feed into our analytics platforms, helping shape future product improvements. Team Collaboration: Share knowledge with peers, contribute to best‑practice libraries, and participate in regular brainstorming sessions. Continuous Learning: Stay abreast of regulatory changes, emerging technologies, and industry trends that impact business energy. Essential Qualifications Minimum of 1‑2 years experience in customer‑facing roles, preferably within the energy, utilities, or related B2B sectors. Proven ability to handle high‑volume inbound communications while maintaining composure and professionalism. Strong verbal and written communication skills; the capacity to explain technical concepts in plain language. Demonstrated problem‑solving mindset with a track record of taking ownership of issues until resolution. Basic numeracy and comfort working with spreadsheets, billing platforms, and CRM systems. Genuine enthusiasm for sustainability and an understanding of why greener energy matters to small businesses. Preferred Qualifications Previous experience in a business‑energy advisory or utility‑service environment. Familiarity with energy tariffs, meter types (smart, half‑hourly, etc.), and regulatory frameworks (e.g., Ofgem). Exposure to remote or hybrid working models and self‑management techniques. Certification or coursework in sustainability, energy management, or related fields. Fluency in additional languages that could benefit Brighton’s diverse business community. Core Skills & Competencies Customer‑Centricity: Passion for delivering delightful experiences that leave a lasting positive impression. Adaptability: Ability to pivot quickly as policies, products, or customer needs evolve. Collaboration: Team‑oriented attitude, respecting diverse perspectives and contributing to a supportive culture. Critical Thinking: Evaluates information, identifies patterns, and proposes innovative solutions under pressure. Tech‑Savvy: Comfortable navigating multiple software tools, databases, and emerging digital platforms. Time Management: Prioritises tasks efficiently to meet service level agreements while handling unexpected spikes in demand. Career Growth & Learning Opportunities At Skillora we view each role as a launchpad for future potential. Successful advisors may progress into: Specialist Energy Consultant – focusing on complex commercial accounts. Team Lead – coaching a group of advisors and shaping service standards. Product Development Analyst – feeding frontline insights into new tariff designs. Training & Quality Assurance – designing curricula that raise the bar for service excellence. Beyond promotion pathways, we invest heavily in personal development: Access to an online learning hub featuring courses on sustainability, data analytics, and communication mastery. Quarterly internal “Innovation Days” where teams prototype ideas that could become next‑generation energy solutions. Men