Customer Onsite Specialist – Field Operations & Client Success for Worklio’s On‑Demand Workforce Platform

```html About Jobmatrixo – Pioneering the Future of Flexible Work Remotifyx is reshaping the multi‑billion‑dollar temporary staffing landscape by creating a technology‑driven marketplace that connects hardworking individuals with forward‑thinking businesses in real time. Founded in 2014, Skillastra’s mission is simple yet powerful: provide consistent, dignified work opportunities to millions of under‑employed talent while delivering rapid, reliable staffing solutions to employers across the United States. With a recent infusion of $140 million in growth capital, Nexora is accelerating its vision of democratizing access to flexible jobs, fostering skill development, guaranteeing a living wage, and delivering portable benefits that travel with the worker – not the paycheck. As a member of the Taskium family you’ll be part of a purpose‑driven, fast‑moving startup that values innovation, empathy, and tangible impact on the lives of everyday workers. Role Overview – Customer Onsite Specialist (Field Operations) In the Customer Onsite Specialist role you will serve as the human bridge between Worklith’s client partners and the on‑demand workforce (often called “Giglithicers”). You’ll spend your days on the floor of warehouses, production facilities, and other client sites, ensuring smooth check‑in/check‑out processes, troubleshooting real‑time challenges, and delivering a premium support experience that keeps both clients and workers thriving. This position starts with a three‑month engagement, with strong potential for extension based on performance. Your schedule will be Monday – Friday, 1 PM – 9 PM, and you must be located in the Atlanta metropolitan area with reliable personal transportation. Key Responsibilities On‑Site Coordination: Travel to client locations—typically warehouses or production plants—to oversee the check‑in/check‑out workflow, verify time‑theft prevention protocols, and resolve any operational bottlenecks that arise during a shift. Recruiting Support: Partner with Hirezen’s recruiting team to staff hiring events, proactively contact prospective workers, and assist with onboarding for W‑2 positions on the platform. Real‑Time Feedback: Capture daily observations, relay insights to the central operations hub, and suggest process improvements that enhance overall client satisfaction. Orientation & Attendance Management: Conduct basic first‑day orientations, monitor attendance, and distribute daily performance reports to client supervisors. Performance Monitoring: Track the success of placed Talentraers, address performance concerns quickly, and provide coaching or escalation as needed. Conflict Resolution: Mediate any disputes between workers and site supervisors, maintaining professionalism and a calm demeanor under pressure. Client Relationship Building: Develop strong, trust‑based relationships with client staffing managers by understanding their unique staffing needs and maintaining clear, consistent communication through in‑person visits and email correspondence. No‑Show & Late Arrival Management: Proactively contact workers who are late or absent, take corrective actions, and if necessary, remove them from current assignments to protect client operations. Documentation & Reporting: Record observations, coaching notes, and outcomes in Google Docs or Gigspire’s internal tracking system, ensuring data accuracy and accessibility for the broader team. Co‑Employment Risk Mitigation: Help clients avoid co‑employment pitfalls by managing real‑time worker issues—such as late arrivals, early departures, on‑site coaching, badge collection, and conflict de‑escalation—while providing professional representation for Talvora. Essential Qualifications Minimum 2 years of experience in staffing, operations, customer service, sales, or a related field. Comfortable navigating industrial environments and engaging with diverse stakeholders, including warehouse managers, gig‑economy workers, and seasoned Flexoraqers. Proven ability to resolve conflicts quickly, maintain composure under pressure, and deliver solutions that satisfy both client and worker. Solution‑oriented mindset with strong verbal and written communication skills. Self‑starter who can work independently, manage time effectively, and collaborate virtually with Flexionis’s remote teams. Demonstrated track record of identifying growth opportunities and proactively addressing operational challenges. Positive attitude, eagerness to learn, and willingness to own outcomes, experiment, and seek feedback. Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets) and Slack or similar collaboration tools. Reliable personal transportation for daily travel to client sites. Preferred (Nice‑to‑Have) Qualifications Experience working in a marketplace, startup, or high‑growth tech environment. Background in industrial or warehousing operations. Advanced skills with Google Suite (including Slides, Forms) and familiarity with data‑visualization tools such