Customer Deployment & Onboarding Specialist (Telecom / Implementation) – Remote

<br><span><span><strong>Duration: </strong>2+ years<br><strong>Compensation: </strong>$18-25/hr<br><strong>Location: </strong>100% REMOTE<br><br>We are seeking a Deployment & Customer Onboarding Specialist to manage the implementation process for new enterprise customers across North America.<br> <br>This role serves as the primary point of contact during customer onboarding, ensuring a smooth transition from sales through deployment and installation. The specialist will coordinate installation activities, manage vendor relationships, and collaborate with internal teams to deliver a seamless customer experience.<br> <br><strong>Key Responsibilities:<br></strong> <br><strong>Customer Onboarding</strong></span></span><ul><li><span><span>Serve as the primary point of contact for new customers during the implementation and onboarding process.</span></span></li></ul><span><span> <strong>Deployment Management</strong></span></span><ul><li><span><span>Manage the end-to-end deployment lifecycle, including scheduling self-install and professional installations.</span></span></li></ul><span><span> <strong>Vendor Coordination</strong></span></span><ul><li><span><span>Coordinate with installation vendors and partners to ensure timely and successful deployments. </span></span></li></ul><span><span> <strong>Issue Escalation</strong></span></span><ul><li><span><span>Identify and escalate complex implementation issues to advanced deployment or technical support teams when needed. </span></span></li></ul><span><span> <strong>Cross-Team Communication</strong></span></span><ul><li><span><span>Maintain clear communication with customers, sales teams, and internal support teams throughout the deployment lifecycle.</span></span></li></ul><span><span> <strong>Documentation & Tracking</strong></span></span><ul><li><span><span>Document deployment progress, updates, and resolutions within internal systems. </span></span></li></ul><span><span> <strong>Process Compliance</strong></span></span><ul><li><span><span>Follow established deployment workflows and ensure adherence to company standards. </span></span></li></ul><span><span> <strong>Customer Support & Training</strong></span></span><ul><li><span><span>Provide guidance and resources to customers regarding installation and onboarding materials.</span></span></li></ul><span><span> <strong>Work Ticket Management</strong></span></span><ul><li><span><span>Create and manage work tickets related to equipment orders, provisioning, and installation scheduling. </span></span></li></ul><span><span> <strong>Customer Follow-Up</strong></span></span><ul><li><span><span>Conduct post-installation follow-ups to confirm successful deployment and customer satisfaction.</span></span></li></ul><span><span>  <br></span></span><span>26-00282<br></span> <br>