Crew Member - Lake Hopatcong Cruises

Lake Hopatcong Cruises is seeking hardworking individuals to join their team!

Crew Members are the front line of selling products, making suggestions, and enhancing the customer experience. A Crew Member is the person who has the most interaction with customers. This interaction is essential in assuring a positive experience for customers. Quick, accurate, and organized service is important. Clear communication with customers, colleagues, and management also is key to solving/avoiding problems and ensuring excellent service.

General Job Description:

Each Crew Member works together to manage the entire boat dining room. As part of their job, a Crew Member must:

  • Arrive to work on time, in clean uniform and ready to work
  • Check your schedule weekly to see if there are any changes
  • Keep availability up to date
  • Must be available to work on weekends
  • Must be available to work holidays
  • Must be 18 years of age or older
  • Make sure tables are set properly, clean, and ready for customers
  • Check cruise manifest for any accommodations, allergies, table setups, etc.
  • Thoroughly understand menu items, specials, bar offerings, and some Lake Hopatcong history
  • Take and deliver drink orders in a timely fashion
  • Master handheld ordering device and must use them
  • Clear tables of any evidence of consumption
  • Stock station with enough service items for an entire cruise
  • Exude confidence in the products, procedures, and corporate policies of Lake Hopatcong Cruises.
  • Accept guest payment and deliver in a timely fashion to bartender
  • Make specific drink recommendations and answer questions regarding beverages
  • Maintain cleanliness in all areas of the galley, bathrooms, dining room, and upper deck
  • Maintain buffet and serve guests food
  • Take dirty dishes off the boat and to restaurant to be cleaned
  • Restock and replenish boat inventory and supplies
  • Develop an efficient work pace that keeps the guests always satisfied
  • Pick-up and load food onto Miss Lotta before each cruise
  • Perform opening and closing checklist duties
  • Report all low stock, equipment problems, and maintenance issues to management
  • Notify management anytime a guest is not 100% satisfied with their experience
  • Properly ID someone if underage or believed to be underage
  • Must attend all safety classes (CPR, First Aid, AED, Safety drills)
  • Fully up to date with company details, policies, cruise descriptions, prices & schedule
  • Drive the Gator or Golf Cart safely and correctly.
  • New employees must work 2 training shifts
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