Claims Partner, Arenas and Special Events

About the position

As a Claims Partner – Arenas & Special Events, you will be on the front lines of risk management at some of the biggest and most exciting live events in Las Vegas. From sold-out arena shows to high-profile special events, you’ll play a critical role in protecting our guests, our properties, and our brand—while building a dynamic career in Corporate Risk Management. This is not a desk-only role. You’ll be onsite at major events, collaborating with Property Risk Directors, Security, and Guest Services to proactively mitigate risk and resolve claims in real time.

Responsibilities

• Attend live arena and special events to perform onsite risk management and proactively mitigate incidents
• Partner with Property Risk Directors, Security, and Guest Services to address issues in real time
• Investigate third-party bodily injury and property damage claims, including reviewing surveillance, reports, medical documentation, and conducting interviews
• Evaluate liability exposure and assess damages to determine fair and timely resolution
• Establish and manage claim reserves, process payments, and maintain accurate claim documentation within the system
• Negotiate and resolve claims within designated authority levels and collaborate with leadership on escalated matters
• Identify risk transfer opportunities through contract review and support litigation documentation when necessary

Requirements

• Bachelor’s degree in a related field or equivalent experience
• At least 1 year of prior relevant experience in claims or risk management
• Ability to work a hybrid schedule with required onsite attendance at live events, including nights and weekends
• Strong investigative skills with the ability to assess liability and evaluate damages
• Proven negotiation skills and sound judgment within designated authority levels
• Ability to exercise diplomacy and provide high-level guest service in sensitive situations
• Knowledge of medical terminology used in bodily injury claims
• Strong critical thinking, problem-solving, and organizational skills
• Proficiency in Outlook, Word, Excel, and PowerPoint

Nice-to-haves

• Insurance and property or casualty claims experience preferred
• Experience in hospitality, entertainment, special events, or resort environments preferred

Benefits

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Savor delicious meals for free in our employee dining room.
• Park with ease—whether you're on or off shift, it's free!
• From healthcare to financial support and generous time-off options, we’ve got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.