Call Centre Officer

<p>Call Centre OfficerYour duties shall include, but not be limited to the following:</p><p>Answering incoming and outgoing calls in a timely manner and in accordance with the clinic policy</p><p>Maintaining confidentiality of caller and clinic information as directed</p><p>Conducting appointment bookings from all sources of referrals for the Clinics via phone calls, messages and emails</p><p>Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required</p><p>Directing calls to internal and external stakeholders</p><p>Handling and resolving complaints</p><p>Providing call back assistance service to callers</p><p>Performing other related duties as assigned or requested</p><p>Job Requirements</p><p>2 years of Customer Service or Call Centre experience.</p><p>An active listener with good communication skills</p><p>A collaborative team player and multi-tasker</p><p>Good problem-solving skills</p><p>Emphatic and patient</p><p>Customer-focused and a genuine passion for engaging and helping people</p><p>Office hours</p><p>#J-18808-Ljbffr</p>