Business Intelligence (BI) Developer

About Trevor: The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years. Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values: Heart–We care deeply and commit to do what matters Integrity–We build trust through our words and actions Community-Together, we are an unstoppable force for good Belonging-We serve as allies to the mission, and to each other Progress-We continually move onward and upward Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position. Role: Business Intelligence (BI) Developer Location: This role will be remote in the continental United States, Alaska, Hawaii Reports to: Director of Software Engineering & QA Classification: Exempt Full Time Union Role? No Starting Salary Range: $90-$105K Summary: The Business Intelligence (BI) Developer is a critical role responsible for transforming clean data from the central data warehouse into actionable and trustworthy insights for stakeholders across The Trevor Project (currently including Strategy, Crisis Services, and Advancement - but not inclusive of future data sources). This role will be the technical owner for the organization’s production data visualization and reporting platform, in alignment with the organization’s data analytics strategy and Center of Excellence (led by the Strategy & Innovation team, within the Office of the CEO). The BI Developer will focus on architecting, developing, and maintaining scalable dashboards and the Semantic Layer (e.g., LookerML, dbt) to ensure metric consistency and data integrity across all public and internal reporting. Responsibilities include full lifecycle development of dashboards, performance tuning, and pipeline system health. Roles and Responsibilities: • Design, implement, and maintain the organization's Semantic Layer (e.g., LookerML, dbt), ensuring that core business metrics are defined consistently and accurately across all reports • Architect, develop, and maintain high-impact, scalable, and secure production dashboards and reports for internal operations and external impact reporting • Manage the user access, security, and governance standards within the primary Business Intelligence and Data SaaS platform (e.g., Looker, BigQuery, FiveTran, AirByte), ensuring compliance with organizational security and privacy policies • Work closely with the Strategy & Innovation team, Data team members, and organizational stakeholders to enforce standardized metric definitions and ensure data quality is maintained from the warehouse to the final report • Accountable for implementing and executing on the overall organizational Data & BI Strategy and adhering to the Strategy team’s Data Strategy & Analytics Product Owner standards, practices, and processes • Optimize the performance of complex dashboards and reports by refining underlying SQL queries and utilizing BI tool best practices • Serve as the technical reporting expert, collaborating with Strategy, Crisis Services, and Fundraising teams to translate complex business questions and requirements into technical dashboard specifications, including relating to executive-level data and strategic projects, organizational performance, and performance management • Identify and troubleshoot data integrity issues or data pipeline defects that affect reporting accuracy • Efficiently manage and execute diverse ad-hoc data requests from various organizational stakeholders (e.g., Communications, People, Finance), ensuring rapid but accurate data delivery without disrupting core engineering priorities • Act as a key steward of data governance, prioritizing security and integrity in all activities, ensuring data access and usage comply with organizational policies and privacy standards • Fully participate in all Agile Scrum events, including daily standups, sprint planning, sprint reviews, and retrospectives, ensuring data priorities and progress are transparent to the wider Technology team • Document all final dashboard logic, data sources, and metric definitions clearly and concisely for stakeholder understanding and future maintenance • Handle confidential and sensitive strategic data and information with the utmost discretion and integrity • Demonstrate fair, ethical, and equitable business practices • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working w