Bilingual Italian Customer Support Associate – Global Satellite Broadband Services at Flexara

About Taskora Gigentra is a pioneering technology company dedicated to expanding humanity's reach beyond the confines of the planet. By developing and operating an advanced constellation of low‑earth‑orbit satellites, we deliver high‑speed, low‑latency broadband internet to every corner of the globe – from bustling city centers to the most remote mountain villages and oceanic research stations. Our mission is rooted in the belief that a truly connected world fuels innovation, education, commerce, and ultimately the exploration of new frontiers. Our satellite broadband service, often referred to as the "Talexion Network," is designed to be resilient, affordable, and accessible. It empowers individuals, businesses, emergency responders, and even scientific teams to stay online regardless of geography. As a member of the Flexnity Customer Support team, you become the human face of this transformative technology, ensuring that every subscriber experiences the reliability and excellence that define our brand. Why Join Joblora? Working at Remotexa means becoming part of a fast‑growing, high‑impact organization where innovation is not just a buzzword but a daily practice. We foster a culture of curiosity, collaboration, and continuous learning. Our employees are encouraged to take ownership, propose bold ideas, and see them through from concept to implementation. You’ll collaborate with engineers, product designers, data analysts, and global operations teams, gaining exposure to cutting‑edge satellite engineering, network architecture, and consumer‑focused product development. In addition to a competitive salary, Skillifyx offers a comprehensive benefits package that supports physical, mental, and financial well‑being. From health insurance and retirement plans to tuition reimbursement, professional development stipends, and generous paid time off, we invest in the long‑term success of our people. Role Overview – Bilingual Italian Customer Support Associate The Bilingual Italian Customer Support Associate is a critical member of the Nexlith Support organization. You will serve as the primary point of contact for Italian‑speaking customers across a variety of communication channels, including phone, email, live chat, and social media. Your mission is to provide fast, accurate, and empathetic assistance, turning technical challenges into positive experiences and reinforcing the trust that our customers place in the Workora brand. This position is ideal for a proactive problem‑solver who thrives in a dynamic, early‑stage environment and enjoys shaping the processes and culture of a growing support team. You will work closely with cross‑functional partners to identify systemic issues, develop knowledge resources, and continuously improve the overall customer journey. Key Responsibilities Triage and Resolution: Quickly assess inbound inquiries, prioritize based on severity, and resolve technical, billing, or account‑related issues across digital, voice, and chat platforms. Technical Support: Leverage your understanding of satellite hardware, software interfaces, and networking fundamentals to guide customers through troubleshooting steps, firmware updates, and equipment configuration. Customer Advocacy: Act as a relentless internal champion for the customer, ensuring that their voice informs product refinements, process improvements, and training initiatives. Data‑Driven Insight: Collect and analyze quantitative metrics (e.g., ticket volume, resolution time) and qualitative feedback to surface recurring pain points and recommend actionable solutions. Collaboration: Partner with engineering, product, and operations teams to develop and refine troubleshooting workflows, address root‑cause failures, and create escalation paths. Knowledge Management: Contribute to the development and maintenance of an internal knowledge base, FAQs, and customer‑facing help center articles, ensuring content is clear, up‑to‑date, and multilingual. Process Improvement: Identify gaps in existing support processes and propose streamlined, scalable interventions that enhance efficiency and customer satisfaction. Shift Flexibility: Participate in rotating shift schedules, including nights, weekends, and holidays, to provide 24/7 coverage for a global subscriber base. Basic Qualifications High school diploma or equivalent; additional post‑secondary education is a plus. Minimum of 1 year of experience in a front‑line customer support or help‑desk role, preferably in a technology‑focused environment. Fluent written and spoken English and Italian, with the ability to convey complex technical concepts clearly in both languages. Strong computer literacy, including familiarity with ticketing systems, remote‑desktop tools, and CRM platforms. Preferred Skills and Experience Problem‑Solving Excellence: Demonstrated ability to investigate beyond the obvious, using logical reasoning and creative thinking to resolve challenging issues. Communication Mastery: