Bilingual English/Spanish Customer Support Specialist – Remote Phone‑Based Service for Top‑Tier Brands

Welcome to Jobmatrixo – Where Digital Engagement Meets Human Connection At Remotifyx , we specialize in delivering world‑class managed digital engagement services that help the most innovative brands connect with their customers in meaningful ways. Our global community of over 10,000 skilled “Mods” chat, moderate content, manage communities, and amplify social buzz for iconic companies across a spectrum of industries. From multinational enterprises to cutting‑edge startups, our partners rely on Skillastra to provide the personal touch that turns casual users into loyal advocates. We are expanding our remote customer support team and are looking for enthusiastic, bilingual (English/Spanish) professionals who thrive in a fast‑paced, phone‑centric environment. If you are passionate about delivering top‑notch service, enjoy flexible scheduling, and want to work with some of the most exciting brands on the planet, Nexora is the place for you. Role Overview – Bilingual Customer Support Specialist (Phone) This contract position is part of the Taskium Mod Network, a cadre of independent professionals who pick up high‑impact gigs on a weekly or project basis. You will serve as the first point of contact for customers of a rotating roster of premium clients, helping them resolve issues, find answers, and master the products or services they love. Key Highlights Remote, work‑from‑home role with a self‑scheduling model Minimum commitment of 10 hours per week, with contracts typically lasting 90 days (extendable based on performance and project demand) Phone support hours (Pacific Time): Monday‑Saturday 9 am‑10 pm, Sunday 11 am‑10 pm Competitive hourly compensation—discussed during the interview phase Opportunities to engage with globally recognized brands (all client identities will be disclosed at onboarding) Core Responsibilities As a Bilingual Customer Support Specialist, you will be entrusted with the following duties: Answer inbound phone calls from customers in both English and Spanish, providing courteous and professional assistance. Diagnose and resolve product‑related inquiries, technical issues, and service questions using a structured knowledge base. Employ de‑escalation techniques to calm frustrated callers, turning challenging interactions into positive experiences. Document each interaction accurately in the client’s CRM system, ensuring data integrity and enabling follow‑up actions. Identify recurring pain points and communicate insights to internal teams, contributing to continuous service improvement. Stay up‑to‑date with each client’s product features, updates, and policies to deliver authoritative guidance. Follow Worklith security protocols, including the installation of security software and two‑factor authentication (2FA) on personal devices. Adhere to schedule commitments and communicate any availability changes promptly through the Mod Network portal. Essential Qualifications We are looking for candidates who meet the following baseline criteria: Fluent, professional‑level English communication skills (both spoken and written). Native‑ or near‑native Spanish proficiency, enabling seamless bilingual support. Proven customer‑service mindset with a genuine desire to help others. Strong verbal de‑escalation abilities and conflict‑resolution techniques. Quiet, distraction‑free workspace suitable for handling phone calls. Reliable high‑speed internet connection (minimum 10 Mbps download). Access to a dedicated laptop or desktop running Windows 10 or later (Chromebooks are not supported). Quality headset with noise‑cancelling microphone. Willingness to install Hirezen security software and set up a 2FA app on a mobile device. Preferred Experience & Skills Previous experience in phone‑based customer support or call‑center environments. Familiarity with CRM platforms (e.g., Zendesk, Salesforce, Freshdesk) and ticketing workflows. Technical aptitude for troubleshooting software or SaaS products. Experience working remotely as an independent contractor or freelancer. Multilingual abilities beyond English and Spanish (additional languages are a plus). Key Competencies for Success Empathy & Active Listening: Ability to understand customer emotions and respond thoughtfully. Problem‑Solving: Quick identification of root causes and delivery of effective solutions. Time Management: Efficient handling of multiple calls while maintaining quality standards. Adaptability: Comfort with shifting client priorities and evolving product knowledge. Digital Literacy: Proficiency with standard office software, virtual communication tools, and security protocols. Workspace & Technical Requirements To ensure a seamless experience for both you and the customers you serve, Gigspire expects the following setup: Dedicated Windows 10 (or newer) laptop or desktop – no Chromebooks or tablets. High‑quality, wired or Bluetooth headset with clear audio and noise cancellation. Quiet, private area free from background noise, pets, or hou