Backend Support Engineer

March 7, 2026

Valiant Finance is an award-winning FinTech startup on a mission to simplify business lending. Our cloud-based platform helps thousands of Australian small businesses compare and apply for loans from over 80 of the country's leading lenders. Our platform doesn't just power our own services - it also drives the commercial lending capabilities for some of the world's most recognised brands. We're a fast-growing company, and we're looking for an experienced Ruby on Rails Engineer to join our team on a full-time basis to provide critical global coverage. While our core engineering team is based in Australia, we are remote-friendly and looking for an engineer dedicated to operating on UK business hours. We're looking for a candidate who is passionate about engineering and technology, can solve technical problems and is able to communicate problems and solutions with ease. What You'll Be DoingAs a Backend Support Engineer, you will be the primary Level 2 technical responder during UK operating hours, ensuring our platform runs smoothly for our global partners and clients. Your responsibilities will include:<ul><li>Owning Level 2+ Support: Triaging, debugging, and resolving complex technical tickets escalated by our customer success and L1 support teams.</li><li>Core Engineering: When the support queue is clear, you will operate as a standard backend engineer — tackling technical debt, performing system maintenance, and optimising the platform.</li><li>Integrating with a range of external services such as Salesforce, Auth0, Cloudflare, and more.</li><li>Maintaining our infrastructure on a major cloud provider to support our rapid growth.</li><li>Writing well-structured, tested, and documented code that's a pleasure to maintain.</li><li>Working closely with our Product, Design, and other teams to refine deliverables and bring new features to life.</li></ul> What We're Looking ForWe're seeking a passionate Ruby on Rails expert backend engineer who can solve complex technical problems and communicate solutions with ease.Required Experience:<ul><li>Ability to work standard UK business hours (remote).</li><li>Minimum 5 years of commercial Ruby on Rails experience. </li><li>Proven experience in a technical support, site reliability, or escalations engineering role.</li><li>Proven experience integrating with multiple external APIs.</li><li>Experience with database design and performance tuning, particularly with PostgreSQL.</li><li>Experience designing and maintaining infrastructure with AWS, GCP, or Heroku.</li><li>Experience with testing frameworks like Rspec.</li><li>Experience with high-volume background job processing frameworks like Sidekiq.</li><li>Proficiency with development tools like Linear or Jira.</li><li>Strong written and verbal communication skills, crucial for customer and internal team interactions.</li></ul> Bonus Points:<ul><li>Experience with helpdesk or ticketing software (e.g., Zendesk, ZohoDesk).</li><li>Experience with security best practices (e.g., OWASP, STRIDE).</li><li>Interest in automating repetitive tasks using AI tools and techniques.</li><li>Experience in high-volume production environments with strict availability SLAs.</li><li>Knowledge of the financial services industry (lending or corporate finance).</li><li>Experience navigating GDPR and/or SOC2.</li></ul> Benefits & CultureWe're a remote-friendly team, and while this role is completely remote to cover UK hours, you'll be deeply integrated into our culture. We foster a culture where innovation is recognised and rewarded. <ul><li>Embrace your need for work-life balance with our remote/hybrid working model. </li><li>Celebrate the joy of starting a family with 8 weeks of paid parental leave. </li><li>Company-wide events designed to honour and celebrate all the outstanding achievements of our amazing team. </li><li>Opportunity to shape the future of AI in Australian and EU fintech.</li><li>Access to latest AI tools and technologies for productivity.</li></ul>

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